Braemar HospitalGood service is just what the doctor ordered
Take one of New Zealand's largest private hospitals, add a quality financial system, integrate using a healthy dose of experts, throw in professional local support and you have a recipe for success.
Hamilton-based Braemar Hospital delivers a comprehensive range of surgical services on both a same-day and extended stay basis over two sites. Owned by the Braemar Charitable Trust, the hospital employs 180 staff. Its ten operating theatres make it one of the largest private surgical hospitals in the country.
As the rest of the hospital's operations were being continuously modernised, Finance Manager Brenda Williamson says Braemar's DOS-based accounting system was becoming increasingly outdated.
EXO Stands Out
"I phoned around and made enquiries and, while all of the companies were happy to send out demo disks, Enprise was the only company that actually followed up and seemed interested in engaging with us," she says.
"I had a visit from someone within a week."
Coming from a system that had no support Brenda says that she wanted to partner with a company that could provide excellent support.
"Enprise was the stand out choice," she says.
Transitioning to new software that needed to be integrated with a newly purchased patient management system should have been fraught with difficulties, but Brenda says the implementation of EXO went 'extraordinarily smoothly'.
After the go live stage there were still a few issues around staff needing additional support. Brenda says this was quickly resolved by Enprise, who sent a trainer in to show them how to use it.
"Enprise stepped right up and were proactive with any problems and for that I'm really grateful," she says.
"We had to tweak the system a few times to get the integration spot on but they never complained."
Service that's above and beyond
When she set out to find a software provider that could deliver exceptional service Brenda says she certainly didn't expect to find a company as professional as Enprise.
"I can't speak highly enough of the team. It's wonderful to have local support and if Hamilton can't sort it out, Enprise has an amazing depth of talent in Auckland."
- Implementation went to schedule with no slip on go live, including interface to a new patient management system
- Local support which can be onsite when and if required
- Braemar enjoys a business partner relationship with Enprise team, describing them as very proactive and professional
One of New Zealand's largest private surgical hospitals, Braemar Hospital is dedicated to providing the best possible care for its clients. That commitment is also evident in its operations management which led the hospital to implement a modern financial system to replace its aging DOS-based software.
Download the full Braemar Hospital case study (PDF 452KB)