On-line support enables Enprise clients to log their own jobs, receive rapid responses, check the status of their jobs and avoid wasting time on the phone!
Enprise clients have complete visibility to:
- Log their own jobs
- Add detailed comments and notes
- Check the status of their current jobs
- Search for jobs by status
- Review job history
The online support site is permanently monitored by helpdesk staff, allowing for rapid response.
As soon as a job is logged, an email is sent to the person logging the call to confirm that it has been received and a job number has been issued.
When logging queries, clients are reminded to explain the following:
- The process you are using e.g. creating a stock item
- The issue, problem or question itself
- And any other information that will assist in addressing the issue quickly